|
|
Modus Operandi
- Complaint registers are available at all the 33/11 KV Substations
of UPCL in Uttarakhand.
- The complaints can also be lodged on phones.
- Time schedules has been formed for redressal of each category
of complaints.
- Consumers can also lodge their complaints with the CONSUMER
GRIEVANCE REDRESSAL FORUM functional in the respective Garhwal
and Kumaon Zones of Uttarakhand as below:
| S.No |
Address
of Complaints Redressal Forum |
Telephone
N.o |
| 1 |
O/o
Forum for Redressal of Grievances of Consumers (Garhwal Zone),
UPCL, Urja Bhawan, Kanwali Road, Dehradun |
0135-2763672-75
(ext. - 172) |
| 2 |
O/o General
Manager (Distribution) Kumaon Zone UPCL 132 KV Substation Haldwani
|
05946- 267289 |
In case the aggrieved Consumer is not satisfied with the decision
of the above Forum he/ she, may appeal to the Appellate Authority
against the decision of the said Forum as per the contact details
given below:-
| S.No |
OMBUDSMAN |
Contact
Person |
Telephone
N.o |
| 1 |
80/I
Vasant Vihar
Dehradun |
Shri Divakar
Dev
Ombudsman |
0135-2762120 |
- For Electricity Complaints, the consumers may contact/register
at the TOLL-FREE COMPLAINT REGISTRATION: 1800-180-4040. Consumers
from Dehradun may also contact/ register Call Centre @ Landline
No. 0135-2716101
- In case of any information being sought under the Right To Information
(RTI)Act 2005 one may visit for the provisions in the said ACT
at www.righttoinformation.org or contact/write to the following:
| S.No |
Designation |
Contact
Person |
Address
|
Telephone
No. |
| 1 |
Executive
Engineer (P&M) Public Information Officer (For Urja Bhawan)
|
Er. Raj Kumar
|
UPCL Urja Bhawan
Dehradun |
0135-2763672-75
(ext. -125) |
| 2 |
General
Manager (Comm)
Appellate Authority
(For Urja Bhawan)
|
Er. Anil Kumar
|
UPCL Urja Bhawan
Dehradun |
0135-2763672-75
(ext. -105)/
|
|
