Complaint
Redressal
- Complaint registers are available at all the 33/11 KV Substations
of UPCL in Uttarakhand.
- The complaints can also be lodged on phones.
- Time schedules has been formed for redressal of each category
of complaints.
- Consumers can also lodge their complaints with the CONSUMER
GRIEVANCE REDRESSAL FORUM functional in the respective Garhwal
and Kumaon Zones of Uttarakhand as below:
| S.No |
Address
of Complaints Redressal Forum |
Telephone
No./FAX/ E-mail |
| 1 |
O/o Consumer Grievance
Redressal Forum - (Garhwal Zone),
UPCL, Urja
Bhawan, Kanwali Road, Dehradun |
0135-2763672-75 cgrf.garhwal@uttarakhandpower.org |
| 2 |
O/o General
Manager (Distribution) Kumaon Zone UPCL 132 KV Substation Haldwani
|
05946- 267289/ 267291
cgrf.kumaon@uttarakhandpower.org |
Consumers may submit all electricity - related complaints for the
redressal before the Forum except for the following :-
- Unauthorized use of electricity as described under Section 126
of the Electricity Act.
- Crime and Punishment as described under Section 135 to 139 of
the said Act.
- Accidents related to Power Supply/ Distribution or use of electricity
and matters related to realization of Outstanding arrears of etc
where there is no dispute related to Electricity Bills as described
under Section 161 of the said Act.
In case the aggrieved Consumer is not satisfied with the decision
of the above Forum he/ she, may appeal to the UERC appointed Electricity
Ombudsman under the provision of Section - 42 (6) of Electricity
Act 2003 within 60 days against the decision of the said Forum as
per the contact details given below:-
| S.No |
OMBUDSMAN |
Contact
Person |
Telephone
No./ FAX/ E-Mail |
| 1 |
80/I
Vasant Vihar
Dehradun |
Shri Divakar
Dev, I.A.S. (Retd)
Electricity Ombudsman |
0135-2762120
0135-2762120
elec.ombudsman.uk@gmail.com
|
- For Electricity & Theft - related Complaints, the consumers
may contact/register at the TOLL-FREE COMPLAINT REGISTRATION SYSTEM:
1800-180-4040. Consumers from Dehradun may also contact/ register
for their Electricity-related Complaint Call Centre @ Landline
No. 0135-2716101
- In case of any information being sought under the Right To Information
(RTI)Act 2005 one may visit for the provisions in the said ACT
at www.righttoinformation.org or contact/write to the following:
| S.No |
Designation |
Contact
Person |
Address
|
Telephone
No./ FAX/ E-Mail |
| 1 |
General Manager (Comm)
Appellate Authority
(For Urja Bhawan) |
Er. Anil Kumar
|
UPCL Urja Bhawan
Dehradun |
0135-2763672-75 (ext. -105) |
| 2 |
Executive
Engineer (P&M) Public Information Officer (For Urja Bhawan)
|
Er. Raj Kumar
|
UPCL Urja Bhawan
Dehradun |
0135-2763672-75 (ext. -125)
|
|
