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Complaint Redressal

Complaint Redressal
  1. Complaint registers are available at all the 33/11 KV Substations of UPCL in Uttarakhand.
  2. The complaints can also be lodged on phones.
  3. Time schedules has been formed for redressal of each category of complaints.
  4. Consumers can also lodge their complaints with the CONSUMER GRIEVANCE REDRESSAL FORUM functional in the respective Garhwal and Kumaon Zones of Uttarakhand as below:

S.No Address of Complaints Redressal Forum Name of the Person Telephone No. Office Order
1

Garhwal Zone

O/o Consumer Grievance Redressal Forum
UPCL, Urja Bhawan,
Kanwali Road, Dehradun

Judicial Member
Shri A.K. Kacker
0135-2763672-75

OM No. 3773/UPCL/RM/F-1 dated 16-12-2010

Technical Member
Shri R.M. Agarwal

0135-2763672-75 (ext 115)
Consumer Member
Shri Himanshu Bahuguna
0135-2763672-75 OM No. 1754/UPCL/RM/F-1 dated 15-06-2011
2

Kumaon Zone

O/o General Manager (Distribution)
Kumaon Zone UPCL
132 KV Substation Haldwani

Judicial Member
Shri Amar Jeet Singh
9917474703

OM No. 430/UPCL/RM/F-1 dated 14-02-2011

Technical Member
Shri P.C. Pant
7500790079
Consumer Member
Shri Manish Oli
- OM No. 1754/UPCL/RM/F-1 dated 15-06-2011

Consumers may submit all electricity - related complaints for the redressal before the Forum except for the following :-

  1. Unauthorized use of electricity as described under Section 126 of the Electricity Act.
  2. Crime and Punishment as described under Section 135 to 139 of the said Act.
  3. Accidents related to Power Supply/ Distribution or use of electricity and matters related to realization of Outstanding arrears of etc where there is no dispute related to Electricity Bills as described under Section 161 of the said Act.

In case the aggrieved Consumer is not satisfied with the decision of the above Forum he/ she, may appeal to the UERC appointed Electricity Ombudsman under the provision of Section - 42 (6) of Electricity Act 2003 within 60 days against the decision of the said Forum as per the contact details given below:-

S.No OMBUDSMAN Contact Person Telephone No./ FAX/ E-Mail
1 80/I Vasant Vihar
Dehradun
Shri Divakar Dev, I.A.S. (Retd)
Electricity Ombudsman
0135-2762120
0135-2762120
elec.ombudsman.uk@gmail.com
  • For Electricity & Theft - related Complaints, the consumers may contact/register at the TOLL-FREE COMPLAINT REGISTRATION SYSTEM: 1800-180-4040. Consumers from Dehradun may also contact/ register for their Electricity-related Complaint Call Centre @ Landline No. 0135-2716101
  • In case of any information being sought under the Right To Information (RTI)Act 2005 one may visit for the provisions in the said ACT at www.righttoinformation.org or contact/write to the following:
S.No Designation Contact Person Address Telephone No.
1a

For HR related information

Executive Engineer (HR)
Public Information Officer (For Urja Bhawan)


Er.Arun Kant
UPCL Urja Bhawan
Dehradun
0135-2763672-75 (ext. 182)
1b

For all information other than HR related

DGM (C&P)
Public Information Officer (For Urja Bhawan)


Er. Manoj Kumar Jain
UPCL Urja Bhawan
Dehradun
0135-2763672-75 (ext. 176)
2 Chief General Manager (Comm)
Appellate Authority
(For Urja Bhawan)
Er. Anil Kumar
UPCL Urja Bhawan
Dehradun
0135-2763672-75 (ext. -105)/

  * Click Here for List of PIOs of other units

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